INSIGHT CASE MANAGEMENT REDUCES DOWNTIME. PERIOD.

VEHICLE DIAGNOSED

VEHICLE ARRIVED

CUSTOMER APPROVAL

SERVICE STARTED

VEHICLE READY

NOTIFICATION

Via email, phone or

text, INSIGHT REMOTE

DIAGNOSTICS notifies the

owner and the dealer of the

DTC severity level and the

best steps to resolve the

issue.

SCHEDULING

SERVICE & REPAIR

The INSIGHT CASE

MANAGEMENT Call Center

coordinates the repair for the

owner at the closest dealer with the necessary parts.

CASE MANAGEMENT equips

the dealer with all necessary

information before your vehicle arrives at the shop. A technician will verify the DTC.

DIAGNOSTICS

As the DTC is diagnosed,

INSIGHT REMOTE

DIAGNOSTICS assigns a

severity level.

SERVICE UPDATES

Throughout the entire

service or repair process

INSIGHT CASE MANAGEMENT updates the owner with alerts as to the status of the vehicle.

RAPID EVALUATION AND FULLY INTEGRATED COMMUNICATION DELIVERS FASTER TURN-AROUND

INSIGHT CASE MANAGEMENT re-invents the way trucks are serviced. The result? Hino can deliver turn-around on a service or repair call with less time than the traditional method of booking and executing a visit to the dealer. INSIGHT CASE MANAGEMENT comprises a series of key components to make it happen:

Integrated with Remote Diagnostics

INSIGHT CASE MANAGEMENT starts the moment a DTC code is transmitted by the vehicle. It takes the diagnosis and other data and populates a Case Record that becomes the foundation for the management of the service or repair needed.

Parts Inventory Integration

INSIGHT CASE MANAGEMENT is integrated with your dealers parts inventory management and is able to determine if the parts required are available at the Dealership. If not it makes recommendations for the Service and Parts Managers.

Call Center Coordination

Service or Repair Procedures

Rapid Evaluation

INSIGHT CASE MANAGEMENT utilizes a dedicated Hino Call Center to help with the scheduling between the Owner and the Dealership

INSIGHT CASE MANAGEMENT not only checks parts availability but where a known issue has occurred, will indicate to the Service Manager the steps to take for the actual repair

INSIGHT CASE MANAGEMENT introduces Rapid Evaluation for incoming vehicles at the dealership. Within a maximum of two hours after arriving at a dealer, you will know what the issue is and the repair process to get you back on the road.

Status Updates

Case Management Reporting

INSIGHT CASE MANAGEMENT updates the Owner on each major status change during the service call: Booked, Started, Complete and Delivered. You'll know exactly where your truck is in the process at all times.

INSIGHT CASE MANAGEMENT is fully integrated with INSIGHT TELEMATICS and INSIGHT REMOTE DIAGNOSTICS. That means you'll have access to case records for your vehicles online via the INSIGHT TELEMATICS.

Planned Maintenance Scheduling

INSIGHT CASE MANAGEMENT provides real-time alerts according to the recommended preventative care guidelines, allowing convenient appointment scheduling minimizing disruption to your business.

HINO INSIGHT

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